12/14/07

And I complained about MY bills....

Poor sap.

Here's the thing though. At what point would it kill Bell to give the guy a courtesy call and say "by the way, our records say you've used $200/200/20,000 of bandwidth... are you aware of this?"

If credit card companies bother to call to check on "unusual usage" then Bell should too.

3 comments:

Shelagh December 15, 2007 at 1:09 PM  

I work for a company that provides customer service to a major wireless provider for the US. It always caught me as strange when they decided to contact their customers. If someone tries to buy a phone for another person, and takes the charges through their account.... The sirens go off, the calvary runs in, and the order is promptly cancelled.

But as far as usage goes... from some of the bills I've seen, that inital bill was not the biggest I've seen.

Rob & Tina December 15, 2007 at 3:02 PM  

Yeah, I'm with Shelagh. I worked for the same company and took the escalated calls. I've seen these type of bills, and ones even higher. It cracks me up that this guy is trying to get the rest of the 3400.00 wiped off. He used the service!! Did he REALLY think he would be able to download all that for free?? AND, since his first bill was 60,000.00 WHY did he keep using it? Dumbass. There are many ways you can check your usage, including online. AND, it is in his service agreement that downloads are charged. I'm sorry, but when I start a service, I read the contract I'm signing. These calls used to crack me up when I worked there.

Jackie S December 15, 2007 at 3:30 PM  

haha, okay I have to agree this guy doesn't appear to be the brightest crayon in the box. and not stopping after the first bill... well that's an example of that.

But I don't think its too much to ask to have companies flag "suspicious" usage... for a number of reasons. I've had instances when my stupid candybar phone was left "unlocked" in my purse and it started surfing the internet without my consent (silly cell phone).

And the same would go for if the cellphone was lost/missing.

LOL, just call me a utopic idealist I guess :)